If you have some special reason and need your order sent overnight, we are happy to offer that service for you; assuming we have availability of the item you selected. Please call our office direct or email us at service@senzual69.com to ask for this service and you will be notified right away by email if we are unable to complete this service. Your order would be guaranteed to arrive the next business day, if you place your order before 12:30 p.m. Eastern Standard Time Mon-Fri, excluding holidays. The cost for overnight is $26.95.

Returns and Exchange Policy

Senzual 69, Inc. is committed to providing you with the highest of quality products available! Customer Satisfaction is our number one priority. If you find that you are not completely satisfied with your order or any part of your order, please email us your request with the order number  and there are, however, a few simple rules for return or exchange:

• Returns must be accompanied by an RA (Return Authorization) number, which can be obtained by contacting customer service at 1-877-SENZUAL (736-9825) or email us at: service@senzual69.com. Unauthorized returns will be refused.  Only items that meet the return policy will be issued an RA#.

• Returns must be in their original packaging and have all tags and garments still attached. Items must be in original condition in which they were received. Please enclose a copy of your sales receipt along with a brief explanation of the reason for your return. Items will be declined for return if tags or attached items have been removed or missing. 

• Returns must be received and postmarked within 14 days of delivery receipt.

• Costumes/and costume accessories are considered a special occasion item and are not refundable. Costumes can be exchanged for a different size within 7 days of receipt; if we have the size in our inventory. 

• Due to strict government health regulations, we cannot accept returns or exchanges on any oils or lotions, novelty items, hosiery, panties or any intimate item that covers the crotch including but not limited to, lingerie sets that have panties of any kind.
  
  Please make your selection carefully when choosing these items.  A size chart link is located on size chart page.  If you feel you need help with sizes, please contact our customer service department prior to placing your order and we will be happy to assist you. 

• Shoes may only be exchanged for a different size, assuming they are in original packaging and show no marks from wearing on rough surface. 

• Shipping/Handling charges are NON-REFUNDABLE. 

• We recommend returns be sent insured and with delivery confirmation since we are not responsible for items that may be lost or damaged during this transition. 

• Orders that are returned due to an incorrect address provided will be canceled and are subject to a 15% restocking fee. If an order is re-sent for delivery, the standard shipping charges will apply each time the order is shipped. 

• The return process may take up to 30 business days to appear on the original credit card used.  

• Senzual 69, Inc. reserves the right to refuse any return should it not meet the above criteria. 

• In order to protect you, the customer, please insure all returns and obtain tracking information from your carrier. Senzual 69 will not be held accountable for lost or stolen packages.  

• All shipping charges are the responsibility of the customer.  

• Please include a brief explanation of the reason for your return.

• Sale or Discounted items are non-returnable, non-refundable and non-exchangeable. If these items are returned they will be sent back to you at your expense.

 Send your package including your invoice to:

Senzual 69, Inc.

Attn: Returns Dept.

7881 Manor Forest Lane

Boynton Beach, FL 33436